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Silkroad Exclusive Warranty Policy

LIMITED WARRANTY (For USA only): If a Silkroad Exclusive product is found to be defective in materials or workmanship after inspection by an authorized representative of Seller, the part or product will be repaired or returned for a replacement or a refund will be issued for all defective or missing part(s) or item(s) as a result of manufacturing defects, at Seller's sole discretion. This limited warranty is for a period of ninety (90) days from the date of purchase. This limited warranty applies only to the original installation and to the original purchaser in the United States of America, and is not transferable by the original purchaser. Upon the transfer of the product by the original purchaser to a third party, all warranties terminate. In the event of a limited warranty claim, proof of purchase will be required. The Buyer shall at its own expense apply for and obtain any permits and inspections required for the installation and/or use of the products. Seller makes no representation that the products or services will conform to any federal, state or local laws or ordinances, regulations, codes or standards. This limited warranty is voided if the product has been moved from its initial place of installation; if it has been subjected to faulty maintenance, abuse, misuse, accident or other damage; if it was not installed properly; if it was modified or altered in any way. Silkroad Exclusive Inc maximum limit of liability under the limited warranty shall be the actual cash value of the product, excluding shipping and handling, at the time the buyer returns the product for repair, which determined by the price paid by the buyer for the product less a reasonable amount of usage. The Sellers option to repair or exchange the product under this limited warranty does not cover any labor or other costs of removal or installation. The Seller shall not be liable for any labor or other costs or be responsible for damages to or replacement of substrate to which this product has been attached or for the cost of repair or replacement of any installation materials, including but not limited to, tiles, faucets, etc. This limited warranty does not cover (i) any liability for incidental, special, consequential, indirect or liquidated damages attributable to a product defect or to the repair or exchange of a defective product, all of which are expressly excluded from this limited warranty, and hereby expressly disclaimed; or (ii) any implied warranties including those of merchantability or fitness for a particular or intended purpose; or (iii) the extension beyond the duration of this limited warranty of any implied limited warranties, including those of merchantability or fitness for an intended purpose. If a product is defective or damaged in any way before or during installation, do not install it. Only approved cleaning materials shall be used with this product, and failure to use approved cleaning materials shall void this warranty. This warranty does not apply to, and there shall be no manufacturer liability for, defective installation work or any defective work done by any other individual or entity, nor does it apply to. SELLER IS PROVIDING THIS WARRANTY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state/province to state/province.

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