Silkroad Exclusive Return Policy
All returns must have Seller's prior written consent. Returns must be within 30 calendar days of delivery in new condition (un-damaged, un-used, un-installed) and in original packaging for a refund. Buyer shall pay a restocking fee equal to 20% of the purchase price plus all shipping related cost. Shipping costs, handling fees and duty & taxes are non-refundable. If, at Seller's sole discretion, shipping cost is deemed refundable, Buyer shall pay a processing fee equal to 20% of the shipping cost. Specially fabricated or ordered items may not be cancelled or returned, and no refund will be made. Merchandise alleged to be defective in workmanship or material will be subject to the Seller's inspection and warranty. In the event that any return is found damaged, Seller will inform Buyer that the item was received damaged and will hold the product for up to 14 calendar days. It is Buyer's responsibility to file a claim with the shipping carrier and pick up the damaged item from Seller within the 14 days. Otherwise, the item will be donated or destroyed. Any unauthorized return will not be refunded and storage fee will be charged at $25 per calendar day.
