Pulse ShowerSpas has a 30 day return policy. After 30 days of your purchase, unfortunately we can not offer you a refund or exchange. To be eligible for a return your item must be unused, in the same condition that you received it and it must also be in the original packaging with all parts. A receipt or proof of purchase is required to complete your return. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note, there will be a 15% re-stocking fee deducted from your refund.Late or missing refunds If you haven’t received a refund yet, we suggest you contact you credit card company and your bank institution as there is often some processing time before your refund is posted. If you have done this and you still have not received your refund, please contact Pulse ShowerSpas’ order processing department at firstname.lastname@example.org. Sale items Only regular priced items may be refunded, all sale items are final purchases and cannot be refunded. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@PulseShowerSpas.com and send your item to: 297 ANNA ST. WATSONVILLE, CA 95076, United States. Shipping To return your product, ship your item(s) to: 297 ANNA ST. WATSONVILLE, CA 95076, United States. You will be responsible for paying the shipping costs for returning your item, unless the product has a manufactures defect. Please note, the product will be inspected by Pulse ShowerSpas once received. If you are shipping an item over $75, we recommend purchasing shipping insurance to ensure the arrival of your package.