Frequently Asked Questions
Q: How fast do you ship orders?
A: Usually within 1 - 3 business days.
Q: When will I receive tracking for my order?
A: As soon as your order ships out.
Q: How long will my order take to arrive?
A: Usually between 3-10 business days depending on the weight and size of the product, what shipping method is used and your exact location. If your item is a special order or on backorder it may take longer. We will contact you and let you know if that’s the case.
Q: Which courier will deliver my package?
A: We ship smaller items via UPS, Fedex and USPS. It usually depends on the size of your package. Our larger, heavier products are shipped via LTL freight carriers (Less Than Truckload).
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders shipped to the continental 48 states. Rare exceptions may be exist, but will be clearly noted in the description.
Q: Do you ship internationally?
A: At this time we don't offer international shipping.
Q: Do you charge sales tax?
A: We only charge sales tax on orders shipped to California addresses.
Q: What is the best way to contact you?
A: You are welcome to call the phone # below, but as a general rule the best way to find out more information is to email us at firstname.lastname@example.org. We generally respond to email very quickly--an hour or two at the most under normal circumstances.
Q: Do you have a showroom?
A: We operate out of an office in Northern California. At this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.
If you have a question that isn't covered here, feel free to write us below, contact by email or phone.
910 Pleasant Grove Blvd Ste 120-234
Roseville CA 95678